How do I edit my subscription?

You may access and log in to your subscriber account using the "My Account" link at the bottom of our website or at https://safecatch.com/my-safe-catch-account/ to make the following changes:

change your shipping address
change your contact details
change your payment information
change your next payment date
skip your next payment
ship now and choose your rescheduling option
change frequency of shipment
change your product quantity
cancel your subscription (please note that canceling your subscription will not cancel renewal orders that have already been processed.)

(Use the Details button to edit your shipment frequency, next payment date, or product quantities.)

Add a product:

click “My Subscription”
in the Actions section, Click the “Add Product” button
on the Shop page, click the Subscribe and Save link under your desired product and quantity
check “Add to an existing subscription”
select the delivery frequency that matches your existing subscription
click the “Add to Subscription” button

Remove a product:

scroll down to “Subscription Totals”
click the “x” for any product(s) you want to remove

Place your subscription on temporary* hold:

Toggle the "auto-renew" switch off to hold your shipments and toggle it back on when you are ready to reactivate. (Please note this action will place your subscription in manual renewal status, and you will receive an invitation to renew your subscription for the next pending order using a payment link. No further orders will process until you choose to either pay through this notification email or revert your subscription to auto-renew status.)

*There is a 90-day maximum hold limit. We send email reminders prior to automatic cancelation to give you the opportunity to reactivate your subscription shipments.

We're happy to assist with questions and any requested changes. Please contact us at info@safecatch.com or call 415.944.4442 x 102 or 888.568.4211 (toll-free).